Loan Servicing 2.0: The digital transformation in alternative lending

In early 2020, Oxane Partners, a leading technology-driven solutions provider to the private markets investments industry, announced its expansion into loan servicing. Over the last few years, Oxane has earned a reputation in private and illiquid credit investment management technology, picking up several industry awards before their latest foray into loan servicing. A glimpse into the firm's evolution and what's different in Loan Servicing 2.0 world.

What's different in the Loan Servicing 2.0 world? The Loan Servicing 2.0 world is a digital-first world. In loan servicing 2.0, the aim is to transform loan servicing from a perfunctory administrative role it currently plays to a value creator in the investment management process. It's built on a combination of technology and a strong team of loan servicing agents to provide lenders with extensive, timely and accurate information on their investments. It's a world where the lenders' needs are paramount and are met in the most efficient way possible by the servicing agents." Loan Servicing 2.0 brings in unprecedented transparency, focus, and agility to lenders in how they run their investment operations.

The growing need for digitalisation In May 2020, the firm conducted a targeted market research to understand the change in outlook towards digitalisation amongst private markets professionals globally in the aftermath of the COVID-19 pandemic. Nearly 50% of the respondents affirmed that the pandemic had caused a reprioritisation of investment management technology at their firm. More than one in three respondents underscored that investing in portfolio management solutions will be amongst their top three technology investments in the near future. Lenders are beginning to realize the need to act nimbly, improve efficiency and build up their ability to leverage their own data.

The need to have a strong handle on data and portfolio performance is growing more acute amidst the protracted uncertainty and volatility. Lenders with access to technology and data analytics are better placed to analyse the risks and opportunities in the current market scenario.

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Bringing the technology DNA to loan servicing Oxane’s evolution as a loan servicer is diametrically opposite to that of existing servicers. Oxane's offering is a fusion of asset expertise and a technology DNA. The award-winning Oxane CREST platform has been successfully proven with alternative lenders before being extended to support the servicing function. This is in stark contrast to traditional servicing businesses that have been people-intensive and are catching up on technology as an afterthought. The baggage of legacy systems and force-fitting solutions can cause more problems than it solves.

Oxane has been steadily building the team over the past few years in-line with client mandates. The core servicing team has the experience of working with Morgan Stanley, Credit Suisse, UBS, Mount Street, Situs, and Berkadia among others bringing a wealth of alternative credit investments and loan servicing expertise. The three senior leaders in the servicing team have over 50 years of experience between them in the servicing and private debt industry across Europe and the US.

A one-stop solution for alternative lenders The firm is committed to their vision of transforming investment management with a blend of technology and asset expertise. They are looking to make great strides in institutionalising the role of technology in alternative lending. With expansion into the full range of servicing functions, they offer a complete solution across the deal lifecycle - underwriting support, loan servicing, portfolio surveillance and reporting with a cutting-edge technology platform. The firm envisions that this one-stop solution will reduce data friction, increase transparency, and improve efficiency for their clients and the industry as a whole.