About the client
The client is a global private investment management firm with a core focus on real estate, managing more than $50 billion globally. They have a sizeable real estate debt portfolio across the UK and Europe, backed by all types of commercial real estate assets.
The Challenge
The client had multiple lending facilities where the borrower would regularly dispose of underlying properties and prepay the loans well before the full loan term. As disposals could happen anytime irrespective of the interest payment dates (IPDs), the client and the borrower required an enhanced servicing offering that could meet their needs for extended support and higher responsiveness.
Read this client story to learn how the client upgraded to Loan Servicing 2.0 and benefitted from
- A digitally enabled servicing solution which gave them improved responsiveness and extended support
- Enhanced capabilities for loan surveillance with direct access to track how their facilities are performing
- Thorough quality assurance and complete data integrity in all deliverables